Benchmarking

Had my first live benchmarking, or what it was they call it, today. My team mentor sits and listens in to the calls I take, to see how I'm doing and discuss about it afterwards. He wrote down plus and minuses during the call. I think he did it deliberately just to make me nervous, 'cause that's what it did!
Anyway, after the call he asked me how I thought it went. After my personal view of the case, he told me his version. He was impressed with how I dealt with the call after I got a possible solution to it. Calmly taking the customer through the troubleshooting steps and such. Woo! I know how to do my job yaay!

BTW, have I posted this picture before? Some say I'm the sleeping one, and the other one is Sandra, giving me angry looks due to my snoring.