Benchmarking

Had my first live benchmarking, or what it was they call it, today. My team mentor sits and listens in to the calls I take, to see how I'm doing and discuss about it afterwards. He wrote down plus and minuses during the call. I think he did it deliberately just to make me nervous, 'cause that's what it did!
Anyway, after the call he asked me how I thought it went. After my personal view of the case, he told me his version. He was impressed with how I dealt with the call after I got a possible solution to it. Calmly taking the customer through the troubleshooting steps and such. Woo! I know how to do my job yaay!

BTW, have I posted this picture before? Some say I'm the sleeping one, and the other one is Sandra, giving me angry looks due to my snoring.

Second day in the call centre

After the second day at work, I'm starting to feel more and more comfortable with every call. Feels good to able to help someone, and I don't even have to use the information tools we have.. like.. EVER. OKAAAY, I do get quite alot of help from a colleague who sits and listen to the calls, which I'm vety thankful for, but I think I'll do it on my own from tomorrow on.
Took a few Finnish calls today aswell, quite rare those. Wingardium levi-make-HTC-more-Popular-in-Finland-osaah!

What it is I do.

So, after three weeks of training, I'm moving up to the "real deal" tomorrow. The call centre, or beehive as a friend of mine decided to call it.
The last three weeks we've been sitting in a classroom, learning about WDS, HTC and wireless connectivity in all-ish of its forms. Oh, and customer service of course. This week we sat in the classroom and took calls and answered e-mails from customers having problems with their HTCs. This with constant guidance should we have needed it.
So tomorrow we're moving to the call centre, into our respective teams. We will still have guidance, obviously, but not as hanging-over-our-shoulders-watching-our-every-move kind of guidance. Feels good.
I'll be working in the Swedish team, taking calls in both Swedish and Finnish. There is one other person working at the company who speaks Finnish, and this person will go on vacation in a few days. More calls for me! Woo!

Christchurch

We went to Christchurch yesterday. We had the best weather. Not that bad weather would spoil the place too much, it's beatiful! Here's the proof:

 

Church Street

Castle Keep Ruins

Place Mill Bridge. ish.

I was about to call this post Photodump..

.. but there's not enough photos for that.But here it goes!

 

From the pier

Love doves

"Whaat's going on there?"

It looked at me the same way I looked at it.

Woo Internet!

We've finally got some decent Internet! We're with Virgin, and we've got fibre broadband, 100 TV channels and mobile phone packages. For less than £50 a month. Whaaat!

I'll go through my camera later and see what photos I have, if there's anything you might want to see :)

Blog downtime

I wont be updating the blog for some time, until we figure out our internet provider and such. Hang in there!

First day over

After my first day at WDS, I can only say I love it! I get to talk mobile technology all day, and learn new things about the same topic AND I get paid for it! Woo! And what a lovely bunch of people that started today. I think I will enjoy this job very much!

After a training period of four weeks, I'll be put in front of a computer with a headset on my head, and be ready to take calls and e-mails from people having problems with their HTC handsets.

AND we get to move in to our flat tomorrow. Life's good. It'sgoooood.

Paperwork

So, last paperwork I'm able to fill int now is soon done. I'll get a national insurance number as soon as we have moved in to our new place, and I've had a 'Evidence of identity' interview. Let's hope I'll get to do that asap, so I get my pay!
I don't feel nervous just yet, mostly eager to start actually. I want all the info! Now! I'll give you a bit of info about my work when I know just about everything. I have mainly the basic info at the moment, so.
Well, I need to finish the paperwork now!

I'm a bit worried I'll be overdressed on Monday, when my new job starts. The information I got did say smart/casual, and this is it, right? Right? Oh well, I think I can manage one day as overdressed. At least there'll be something to laugh about further on.

This is me in my workwear. I thin I'll need a blazer.

Tomorrow, I need to check up how to get to work from our hotel on Monday morning. Shouldn't be too hard, I suppose.

Success(-ish)!

Woop woop! We've signed a few papers, and now it's up to my references whether we get the flat or not. Since I've always been a good boy that shouldn't be a problem. We agreed to sign a six month contract, and we'll probably try to find something bigger during that time. But for now, this flat is great.

We have been walking around alot today aswell, and riding around with letting agents and taxis, looking at flats and discussing music. It's been quite a fun day actually, but tiring aswell. We viewed a truly amazing flat aswell, together with another couple, but they had the holding fee with them. Honestly it suits them better, since it was a ground floor flat and one of them is a wheelchair user.

I spoke about the view yesterday. Heres a few pictures.

Sort of panoramic view

Viewing properties

Our first appointment was at 10am. I really had my hopes up for this agency, it had sounded so promising when I had email correspondence with them. However, the flats they would have had free had undergone some refurbishing (violence against grammar?), but it wasn't finished on time, so they didn't have anything in our price range.
Our next appointment was at 1pm, so we had some time to kill. we decided to drop in to some other agencies and see what they have to offer. We set up a viewing for 12:30pm, but that flat wasn't really anything to hang in the Christmas three (fun expression in Swedish..) And the 1pm was cancelled..
Our next one at 3:45pm was quite a nice one, not quite ready to move in to just yet, but it does look promising.
Our last one for the day was about to cancelled on the spot, because the agent didn't have the right keys with him. Anyhow, we got and viewed it. The owner of this really nice flat had decided to have some semi-major work done on it in the last minute, so it wouldn't be available for another couple of weeks..
Then we decided to go back to our hotel, via a news agent to buy a local newspaper to view private lettings. No luck. But now we have a few more promising properties, and we'll call the agents tomorrow.
Wow, we've done alot today.. And walked quite a few kilometers. More tomorrow. Let's hope we have a place to live soon!

PS. Some, if not all, agents wants six months of rent in advance, due to certain circumstances we can do nothing about. Woo.. DS

PPS. The view from the shoreline! It's amazing! Gaaaaawd!!