Blog!

ACME Lack of updates 2000.

Have some pictures I'll upload when I get the time.

Thank you!

I love calm customers! They do as you say, listen to your advice and take you seriously. Woo!

Benchmarking

Had my first live benchmarking, or what it was they call it, today. My team mentor sits and listens in to the calls I take, to see how I'm doing and discuss about it afterwards. He wrote down plus and minuses during the call. I think he did it deliberately just to make me nervous, 'cause that's what it did!
Anyway, after the call he asked me how I thought it went. After my personal view of the case, he told me his version. He was impressed with how I dealt with the call after I got a possible solution to it. Calmly taking the customer through the troubleshooting steps and such. Woo! I know how to do my job yaay!

BTW, have I posted this picture before? Some say I'm the sleeping one, and the other one is Sandra, giving me angry looks due to my snoring.

Second day in the call centre

After the second day at work, I'm starting to feel more and more comfortable with every call. Feels good to able to help someone, and I don't even have to use the information tools we have.. like.. EVER. OKAAAY, I do get quite alot of help from a colleague who sits and listen to the calls, which I'm vety thankful for, but I think I'll do it on my own from tomorrow on.
Took a few Finnish calls today aswell, quite rare those. Wingardium levi-make-HTC-more-Popular-in-Finland-osaah!

What it is I do.

So, after three weeks of training, I'm moving up to the "real deal" tomorrow. The call centre, or beehive as a friend of mine decided to call it.
The last three weeks we've been sitting in a classroom, learning about WDS, HTC and wireless connectivity in all-ish of its forms. Oh, and customer service of course. This week we sat in the classroom and took calls and answered e-mails from customers having problems with their HTCs. This with constant guidance should we have needed it.
So tomorrow we're moving to the call centre, into our respective teams. We will still have guidance, obviously, but not as hanging-over-our-shoulders-watching-our-every-move kind of guidance. Feels good.
I'll be working in the Swedish team, taking calls in both Swedish and Finnish. There is one other person working at the company who speaks Finnish, and this person will go on vacation in a few days. More calls for me! Woo!

Christchurch

We went to Christchurch yesterday. We had the best weather. Not that bad weather would spoil the place too much, it's beatiful! Here's the proof:

 

Church Street

Castle Keep Ruins

Place Mill Bridge. ish.

I was about to call this post Photodump..

.. but there's not enough photos for that.But here it goes!

 

From the pier

Love doves

"Whaat's going on there?"

It looked at me the same way I looked at it.