Second day in the call centre

After the second day at work, I'm starting to feel more and more comfortable with every call. Feels good to able to help someone, and I don't even have to use the information tools we have.. like.. EVER. OKAAAY, I do get quite alot of help from a colleague who sits and listen to the calls, which I'm vety thankful for, but I think I'll do it on my own from tomorrow on.
Took a few Finnish calls today aswell, quite rare those. Wingardium levi-make-HTC-more-Popular-in-Finland-osaah!